Frequently asked
Questions we hear most
If something isn't covered here, our team is one email away.
What is Need-X.com?+
A B2B procurement platform for disposable and packaging goods — catalog and pricing, RFQs, order and supplier management, deterministic supplier routing, and country-aware invoicing, in one system.
Which countries can I invoice from?+
14 countries are configured at launch, covering India GST, EU and UK VAT, US sales tax, Australian and Singapore GST, UAE VAT, and Canadian GST/HST/PST. Adding another country is a configuration entry, not a code change — see the Invoicing page for the full list.
How does pricing actually get decided?+
Through a fixed six-level precedence order — region override, locked quote, negotiated contract, promotion, tier price, catalog list price. The first active, matching rule wins outright; rules are never blended, and conflicting rules at the same level are rejected when they're saved, not resolved randomly at checkout.
Can an order be split across multiple suppliers?+
Yes. One order can have multiple fulfillment groups, each pointing at a different supplier with its own status and ETA. Buyers see one unified order; the split is handled underneath.
Is my business's data isolated from other businesses on the platform?+
Yes — tenant scoping is enforced at the data layer on every query for tenant-owned data, not left to individual screens to remember.
How do you handle GST/VAT compliance specifically?+
The invoicing module resolves the correct tax scheme from the merchant's registered country: CGST/SGST vs. IGST for India with mandatory HSN/SAC codes, intra-EU reverse charge when a buyer VAT number is on file, destination-state sales tax in the US, and more. Required fields (like a GSTIN) are validated before an invoice can be issued.
Can I compare competing supplier quotes before committing?+
Yes — the RFQ module shows a live comparison across all quotes on a request, flags the cheapest and fastest option, and keeps expired quotes visible (greyed out) rather than hiding them.
How do I get started?+
Reach out through the Contact page — we'll walk through your catalog, supplier network, and invoicing footprint together rather than run a generic demo.